Frequently Asked Questions
Everything you need to know about your ETRANGE experience.
How long will it take for my order to arrive?
Domestic orders are typically processed within 2-3 business days and delivered within 5-7 business days. International shipping times vary depending on the destination but generally take 10-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a return or exchange.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status in real-time.
What payment methods do you accept?
ETRANGE accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
How do I ensure I choose the right size?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit or checking the 'Fit Notes' section for item-specific advice.
Are your materials sustainably sourced?
At ETRANGE, we prioritize ethical manufacturing and high-quality fabrics. We are committed to increasing our use of organic and recycled materials in every collection to reduce our environmental footprint.